F.A.Q.

Reservations

When is the best time to reserve equipment for my party or event?
You should plan on reserving the necessary equipment as early as possible before your event date. Without a reservation, we cannot guarantee that the items you want will be in stock.

How do I make a reservation?
Please call our office to make a reservation. A 50% non-refundable deposit is required for most reservations and can be paid by cash, check, or credit card. In addition, a copy of our rental agreement needs to be signed and faxed back to confirm the reservation.

How do I get a quote for my party or event?
For most events or parties, a general quote can be given over the phone or by email. For larger events, we may need to send a representative to meet in person to go over event needs and view the event space. Formal quotes are given by request.

Pricing and Payment

How does pricing work?
Pricing is based on a full, single day rental. If you require a longer rental, please call us for more information.

When is final payment due?
Final payment is due by delivery. This can be paid by cash, check, or credit card. If requested, our delivery personnel will bring a credit machine on delivery to accommodate credit transactions. You may also prepay at anytime.

Delivery

Do you deliver to my city/town?
We deliver to most towns within the greater Tri-State area. In order to find out if we deliver to your specific town, please give us a call.

What are your delivery fees?
Delivery fees are unique to each event and are based on: Location, Time of delivery and pick-up, special delivery instructions, and amount of items for delivery.

What time will you deliver my items?
For Saturday events, delivery is normally done on the Thursday or Friday prior to the event. For Sunday events, delivery will normally be on Friday or Saturday. Exact times for delivery are not known until the Tuesday prior to your event and we will call you on that Tuesday or Wednesday to confirm your order and give you an estimated delivery time window. Sometimes trucks will get delayed at a location which might delay delivery times for orders later in the day. If this happens, we will try to keep you updated on the progress of the trucks and an estimated time of delivery. Most of the time we will have your items delivered within our original delivery time window.

What if I need a special time for delivery or pickup?
We will try to accommodate your request for any special delivery or pick-up times with no extra cost, however in some cases extra labor or overtime is required and may increase delivery fees.

Do I have to be home for delivery?
We recommend that you or a representative be present at the time of delivery to ensure that your items get delivered to the correct location. If you cannot be home, we will deliver the items to a pre-designated location.

Do your personnel set up the equipment?
All tents will be properly set-up and secured by Advantage Tent personnel. Tables and chairs will be stacked underneath the tent or in a designated location at no extra cost.

Pick Up

Is there a fee for equipment pick-up?
No. Delivery fees cover both delivery and pick-up.

Should I do anything with the items before you pick them up?
Please have items stacked in the same manner in which they were delivered. Please do not attempt to take down the tent structure.

What happens if items are damaged or lost?
The customer is responsible for all items from time of delivery to time of pick-up. The customer will be charged replacement or repair costs for lost, stolen, or damaged equipment.

General Questions

Can you install tents over decks, patios, or driveways?
Yes. Our frame tents can be installed over decks, patios, or driveways given the space needed. Sometimes this requires special staking or water barrel anchoring, so please let us know if you change the surface that your event will be located on.

Are your tents fire retardant?
Yes, a certificate can be obtained upon request.

Do you have insurance?
Yes, we are fully insured with workers compensation, general liability, and commercial auto.